Ordering & FAQ’s
If you are in the Perth, Ontario and surrounding area you can contact me at 613.267.5154 to place your cookie order.
Outside of this area please feel free to use the form provided on the Contact page. Be sure to specify whether or not you want to order regular Vanilla Bean Sugar Cookies or my Gluten Free Vanilla Bean Sugar Cookies.
FREQUENTLY ASKED QUESTIONS
1. How can I be sure that my cookies will arrive fresh?
A. All cookies are baked only after the ordered has been received. Only after the cookies have been baked to fill an order is the icing made. Typically, I bake the order in the morning and decorate in the afternoon/evening for a delivery the very next day. Each cookie is individually sealed in a cellophane bag or if preferred, can be wrapped in individual cellophane bags and tied with a coordinating ribbon. As I am the sole baker and decorator the reason I ask for a week’s lead time from date of order is to best manage my time thereby ensuring that a quality product is delivered you.
2. I noticed that there are little brown flecks throughout my cookies. What is that?
A. Vanilla Beans!
3. Why do you only accept cash or cheque for payment of the orders? Why can’t I pay for my order with a credit card?
A. This is a one person home-based business. At this time, I am unfortunately unable to process credit card payments.
4. Will I get a receipt when I pay for my order?
A. Definitely! When the cookies are delivered to you, or picked up by you, a signed invoice/receipt will be presented to you once payment has been received.
5. What is the minimum order you will fill.
A. The minimum order I will fill is for a dozen cookies.
6. How much do your cookies cost?
A. Depending on the size of the cookie and amount of decorating involved, prices can vary per dozen but normally start at $30.00 per doz. Your order will be a full Baker’s dozen (13)!
7. Can my cookies be frozen, icing and all?
A. Yes, your cookies can be frozen. Freeze them in their cellophane bags, in an airtight container. If they have been removed from the cellophane bags, be sure to layer them between sheets of waxed paper. Because Royal Icing is used on all the cookies, you can stack them on top of one another between the layers of waxed paper. When ready to eat, thaw them to room temperature in their container.
8. How long will my cookies stay fresh without being frozen?
A. The cookies are best when eaten and enjoyed within a two week time frame from the time you receive them if you are not going to freeze them. Honestly though, I don’t think that they will be around long enough for you to have to worry about them going stale
9. I would like to order some of your cookies but I don’t have the one week advance notice. Will you fill my order?
A. I will certainly do my best for you. It will all depend on the amount of orders I have to fill when you contact me to place your “rush” order. Additional fees may apply.
*Note: Cookies are not baked in a nut free environment